Continuous technical support for your networks, servers and hardware — remote, by phone, or with an engineer resident on your site — backed by a ticketing system that keeps a record of every incident.
Overview
When a server stops responding or the office network goes down, the cost is counted in lost hours across the whole organisation. As an IT support company in Riyadh, Solutions Plus keeps networks, servers, workstations and peripherals in working order through planned maintenance, and responds in an organised way when something does go wrong.
Support is delivered in whichever form suits your operation: remote-access support for issues that can be fixed without a visit, telephone support when your staff need guidance, or an on-site resident engineer for organisations that need someone on hand day to day. Every request is logged in our electronic ticketing system, so each incident has a reference, a clear owner and a record of how it was resolved. That history gives IT managers visibility over recurring faults and helps plan maintenance before small issues become outages. We also maintain the services we have delivered, so you deal with one accountable team rather than several contractors.
What this service covers
Every solution below is delivered and supported by the same team.
What you get
Hands-on maintenance of networks, servers, workstations and peripherals, so the systems your staff rely on stay available to them.
Remote-access and telephone support for everyday issues, with the option of a resident engineer based at your premises.
Each request is logged in an electronic ticketing system, giving you a complete history of faults, actions taken and resolutions.
A single team responsible for maintaining your infrastructure and the services we have delivered, instead of several separate contractors.
FAQ
Tell us what you need and you will have a first response within one working day.
Yes. Alongside remote and telephone support, Solutions Plus offers an on-site resident engineer based at your premises, which suits organisations that need technical support on hand throughout the working day. The resident engineer works within the same ticketing system, so work done on site is recorded in exactly the same way as remote requests.
Every request is logged in our electronic ticketing system and given a reference, so you can follow its progress and keep a record of how it was resolved. Depending on the issue, our team deals with it through remote access, by telephone or through a resident engineer on site.
We maintain networks, servers, desktop computers and their peripherals, as well as the services and systems we have delivered to you. Hardware supply is handled by our infrastructure and cybersecurity division, so replacements and upgrades can be arranged through the same firm.
Yes. Many issues can be diagnosed and fixed through secure remote access without waiting for a visit, and telephone support is available for guidance and quick troubleshooting. Remote support can also be combined with a resident engineer on site, depending on what your organisation needs.
Shared hosting, VPS, cloud or dedicated server? A clear comparison of performance, scalability, cost model, control and security responsibility, with a simple checklist for choosing.
Read articleSend it over and you will have a first response within one working day.
